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COVID-19 Health and Safety Protocols

Kenya’s tourism sector has developed tourism and hospitality protocols on health and safety to mitigate the effects of the disruptions caused by the coronavirus disease in business and people’s livelihoods. Actors in the tourism sector have, therefore, through the adoption of these protocols, taken the responsibility for ensuring that destinations in Kenya are safe for tourism business.

The objectives of the protocols are to:

  • Inculcate institutional Operational and Staff Preparedness to ensure service provision that meets World Health Organisation guidelines and Kenya’s Ministry of Health measures aimed at preventing the spread of Covid-19.
  • Ensure a safe experience for visitors/guests and service providers.
  • Rebuild trust and confidence hence increasing and sustaining demand for holidays and investment in the destination.
  • Implement enabling policies and guidelines thus provide a step-by-step process of a careful reopening and restart of business in the tourism sector

Mara Expeditions – Health and Safety Protocols             

There is without a doubt not a single decided end to be found to the COVID-19 pandemic, albeit worldwide endeavours to discover vaccine(s) and create rules on the most proficient method to live with COVID-19 have picked force.

Is it safe to travel to Kenya amidst the global COVID-19 pandemic?

Our answer is Yes. Kenya has been recorded among the 80 worldwide objections affirmed and approved to utilise the “World Travel and Tourism Council (WTTC) “Safe Travel Stamp” after the objectives received the worldwide COVID-19 health and hygiene standardised protocols.

This stamp takes into consideration the acknowledgement of Kenya as a reasonable holiday safari destination, subject to the execution of the health and safety conventions.

Our COVID-19 health and safety protocols:

Mara Expeditions has embraced the travel industry and friendliness conventions on health and safety to relieve the impacts of the disruptions brought about by the COVID-19 virus and assumed the liability of guaranteeing that objective Kenya is safe for the tourism industry business.

Protocols for Mara Expeditions offices & staff:
  1. All our core staff have legitimate coronavirus-free certifications not more than 14 days old from a perceived government-affirmed facility at the first run-through and along these lines. We keep up with the COVID-19 counteraction rules recommended by the Ministry of Health (MOH) and pertinent organisations.
  2. We have given endorsed facemasks, hand sanitisers, and handwashing stations with running water and cleanser at the passage. At other vital areas of the premises which are hygienically operated.
  3. We have given a contactless thermometer for body temperature checks at the entrance to both staff and visitors.
  4. Have recorded Standard Operating Procedures (SOP) for visitor management in line with these conventions and MOH COVID-19 preventive rules as appropriate.
  5. We have made and will keep a register of all staff and drivers.
  6. All staff have been instructed to wash or disinfect their hands before and immediately after entering the work premises. In the wake of changing into regalia, in the wake of utilising storage spaces, and much of the time while on the move, especially after contacting things or surfaces.
  7. All our staff workplaces have an arrangement for sufficient ventilation and are boosted through wide open-able windows.
  8. We have given obvious notification, signage, and other sensitization information at the essential areas and entrances on COVID-19. Preventive measures, screening, regular hand washing, disinfection, and the required wearing of face masks.
  9. We have a guest register that will be kept and updated every day and incorporate mobile contact and actual location for ease in contact tracing.
  10. We have integrated technologies to enable automation, such as online and mobile payments, and discourage cash payments.
  11. We have an archived rundown of crisis contacts, announcing frameworks and clearing strategies for any emerging wellbeing-related episodes at our workplaces.
  12. We have created office staff work timetables and shifts and provided the option of working from home for some of our staff.
  13. All our public facilities (kitchen, washrooms, lobby/lounge, etc) shall adhere to social distancing, frequent cleaning and disinfection and be provided with an adequate supply of hand washing and sanitising facilities. Staff have been trained on the same.
  14. We have created cleaning systems with proper sanitisers/sanitisers’ zeroing in on visitors’ bodies, baggage, travel records and high-recurrence contact focuses/surfaces.
  15. The guest register will be kept and updated every day and ought to incorporate mobile contact and actual location for ease of tracking. Whenever possible, minimise walk-in clients and encourage online bookings.

Protocols for airport transfers, excursions & safari operations:

  1. We will ensure that all our safari transfer vehicles are properly cleaned and sanitised during and after each trip or transfer.
  2. We will provide packed picnic lunches for the long drive to avoid unnecessary stop-overs.
  3. We shall ensure drivers and guides use suitable communication gadgets for vehicles carrying more than 7 passengers to communicate with guests to avoid turning or shouting to enable them to be heard by guests.
  4. We will maintain a register of clients transported or who have interacted with the tour guides.
  5. We shall ensure our safari and transfer vehicles are sanitised before the start of each trip and this will include cleaning and disinfecting all surfaces (handrails, door handles, seats, etc.) at regular times during the trip.
  6. Particular attention shall be given to luggage disinfection before and after handling.
  7. We shall encourage open windows when weather permits, to allow air circulation in all our safari and transfer vehicles.
  8. We will limit the number of staff accompanying guests on every trip, as deemed appropriate.
  9. We shall ensure the information provided (like the tourist map) is stuck on the back of the chairs of the vehicle to minimise contact.
  10. Only the driver guide will be permitted to open doors for the clients to minimise touching contaminated surfaces where applicable. The driver shall sanitise
  11. We will endeavour to educate office staff, driver guides and customers about their shared responsibility to help protect each other in a COVID-19 environment.
  12. Maintain an appropriate and reliable list of emergency contacts for rapid assistance in case of health and safety-related instances. This list will be stuck in each of our safari/transfer vehicles.
  13. We will instruct and urge our visitors to limit/avoid paying using cash at restaurants, curio shops, etc. Online, and Mobile payment or credit/debit cards are encouraged.
  14. Disposable approved and quality facemasks and sanitisers will be made accessible in the vehicle for consistent use.
  15. Our drivers will not be permitted to make stopovers at any other place apart from the prearranged designated point or areas.
  16. All our vehicles will convey a limit that guarantees social distance between visitors travelling together. Land cruisers or vans and similar vehicles with similar carrying capacity will not surpass 7 travellers.
  17. Mara Expeditions will only choose partners that are confirmed to comply with existing Government directives for the safe handling of their guests. This includes but is not limited to hotels, airlines, boats, crew, etc.
  18. Any provided water bottles or items shall be labelled with each guest’s name to avoid sharing or use by others.
  19. Binoculars and cameras will not be shared and will be sanitised consistently.
  20. Families, tour groups and couples shall be allocated a specific vehicle and a guide for the duration of their stay to minimise exposure to other guests and guides.

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